Monday - Saturday 9:00 - 18:00
Please, keep in mind that every move is unique. Time and speed of the move depends on different factors such as stairs, elevators, walking distance and general accessibility of the place. So, we can give you only estimate time of how long your move can take.
Deposit is required at the time of reservation. Your deposit is fully refundable if you request it 72 hours in advance. Please, see our Cancellation Policy below.
RUSHING & HOVERING - - If Optimal Movers Moving crews are pressured to rush, work will cease until such pressure is eliminated. Our moving crew work s as hard and efficiently as possible, the safety of your belongings and our employees are important.
NOT RESPONSIBLE For cash, jewelry, documents, keys -you move them yourself
OPTIMAL MOVERS,INC is not liable for claims in the following situations:
The company is not responsible for any damages of the items handled by the customer or personal injuries of the customer or any third-party members not affiliated with our employees due to their voluntary decision to help the moving crew to move items.
Payment is due in full upon completion of the move. Our movers accept cash or credit/debit cards. Our hourly rate continues until we are paid in full, so being ready will save you money. The client or a significant other must be present during the move and final inspection. The primary cardholder must be present to sign the receipt on the credit card slip.
Moving companies charge double drive time (DDT) between the loading and unloading points to avoid confusion that may arise from charging drive time to and from the company’s office. The CPUC (California Public Utilities Commission) has made DDT the standard way of charging for local moves. This charge covers the cost of movers traveling to the location of pick-up and back to the office from the drop-off location. For further details you may find helpful to read Maximum Rate Tariff document (Item 36, p. 9), which provides guidelines for licensed moving companies in State of California. It is available at California Public Utilities Commission website for free.
Since the relocation process is a tiresome and overwhelming task, you need to research a smooth and stress-free transportation for your goods. For this reason, you need to be a reliable service provider like Optimal Movers who will guarantee the safety of your items.
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